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Frequently Asked Questions

Payment Methods
We offer a variety of payment options. Your order can be paid for with a credit card, PayPal, check or money order. We accept all major credit cards including American Express, Visa, Mastercard, and Discover. Credit Card transactions are limited to $2500. For orders over, $2500, please contact our customer service. We reserve the right to refuse any payment.

Rejected Credit Card Transactions
Credit card transactions may be declined for a variety of reasons. The AVS or Address Verification Service and the CCV or Card Verification must match the information from the card issuing bank. If a transaction is rejected, do not retry to process the transaction. Doing so may cause a temporary "hold" to be placed on your credit card. The temporary hold on funds will automatically disappear but can take anywhere from a few hours to a few days depending on the card issuers bank. Instead, please email our customer service with your name and contact information to put your order through.

Ordering
You can order 24/7 on our website with our PCI compliant, secure online ordering system. If you prefer not to use our online processing system, you can order by mail.
For fastest service, please email the following information to [email protected]:

  • Item name
  • Description
  • Quantity
  • Price
  • Your name
  • Shipping address
  • Telephone
  • Email address

When paying by check or money order, please mail payment to:
Skin Perfection
2208 E Summersweet Drive #170811
Boise, ID 83717

Q: How long does it take to get my order?
A: It is our goal to ship all orders as quickly as possible. Most orders are processed and shipped within 24 hours of purchase. For orders received after 12:00 pm EST, they will ship the next business day. All orders ship USPS Priority Mail which typically takes 2-3 business days. We also offer Express shipping which is 1-2 business days. Please see website checkout for more information on Express Mail rates. When your order has shipped, we will send you a tracking number via email. If your order has not arrived after 5 business days, please contact our customer service department via email at [email protected].

For more information on shipping, please visit our Shipping faq.

Q: My airless pump doesn’t work. What should I do?
A: Due to shifting during shipping, some airless pumps may not work on arrival. Do not open the bottle, as this will cause the pump to permanently not work. To make a pump work, place a towel over a hard counter or table. Ensure that the product’s lid is tightly closed. Tap the bottle onto the towel, at least ten times. Test the pump.

Q: Will there be a sales tax applied to my order?
A: There is a 6% sales tax for Idaho residents.

Q: Why are your products packaged in airless bottles?
A: Some products, like moisturizers, hydrators, and serums, keep bacteria from the environment and fingers out of the bottle. To start your pump, it may take a minute or two of pumping before any product comes out.

Q: Can I try a sample before purchasing a full-size bottle?
A: Yes! We recommend purchasing a sample (travel size) before purchasing a full-size bottle in order to check the product works with your skin. All samples can be found on the individual product page. To learn more about how to order samples visit our skincare samples page. At this time, we do not offer samples of lotion making supplies including serum boosters and single peptides.

Q: What is your return policy?
A: Skin Perfection will provide a refund of any unopened and unused product within 14 days of delivery. Please contact us to obtain an RMA number. If you are unsure of how a product will work with your skin type, please purchase a sample (travel size) first. If you need additional help in finding the right products for your skin type, please visit our self-help pages or request a free skincare consultation from one of our specialists. We are unable to refund any shipping charges. Due to health concerns, we are unable to accept a return on any product that has been used. We are not responsible for the return of used products.

Q: How long will my products last?
A: We recommend storing our products in a cool dark place as heat and light can harm them. Stored correctly, most products have a shelf life of over eight months. If you do not immediately open and use the product, store it in the refrigerator to ensure it remains fresh. If the bottle is left in a hot environment, place it in the fridge overnight and then shake it before using again.

Q: Are there any usage instructions for your products?
A: Yes, each product has directions listed on the label. We also send out a product guide with every order.

Q: Are there instructions for your DIY products?
A: DIY Ingredients and serum boosters can be added to other skin products or used to make your own products at home. You will find instructions included with your order. We are not responsible for any results from the use or misuse of our anti-aging ingredients, serum boosters, preservatives or any other DIY ingredient. We always recommend working in small batches first.

Q: Do you use preservatives in your products?
A: Preservatives are essential to ensure the product stays safe. However, we do not use any harsh parabens in our preservation process. We use non-synthetic preservatives as much as possible. Leucidal Liquid, Leucidal Complete, Willow bark, Vitamin E, Rosemary, Neem, Citric Acid, and Silver Citrate, Gluconate, or Sodium Benzoate to name a few. We prefer small packages in order to make sure your products are always fresh!

Q: Do you sell wholesale?
A: Yes, please visit our Wholesale FAQ.