How to Contact Skin Perfection
Our online store is open 24/7.
Live Chat. We are working on getting live chat available to answer your questions quickly.
Product Questions? Please use our Q&A and ask questions directly on the individual product page.
Better navigation with our filter menu. This menu will let you sift through all of our products and find what you need quickly. You will be able to search by product, what it does, or even your skin concern.
New! Getting packages shipped to our customers fast is our priority! Our orders are processed fast. Most orders are shipped out the same business day (when placed before 8 am MST) or within 24 hours during business days. We are unable to make changes or cancel orders. Shipping time is based on the time you choose at checkout. Priority Mail is 2-3 business days.
Get it even faster with overnight options. Express is 1-2 business days depending on location.
Emails will be your receipt! Please keep your email as your order receipt. You will receive a packing slip in your order, however, we will no longer be adding order receipts to packages to help the environment and save paper.
If you haven't heard, we have changed to a new platform. If you are unable to log into your account, please email use with your name. We will send you the account invite that will allow you activate your user account and log in.
You will automatically be entered into our reward points program. Any existing points have been brought over and you will get a $5 coupon for activating your account. If you have not received this email or need a new one sent, email us.
The Reward Points will automatically be placed in your account upon activation. In order to redeem, click on the Rewards icon on the bottom left of your screen. You will be able to click on "redeem" and get your reward!
Thank you for your support!
The Skin Perfection Team
EUROPEAN UNION CUSTOMERS - PLEASE READ!
Due to the new VAT Tax Regulations, please be advised that we can only accept orders that are for more than $185USD (£135.00). If you would like to purchase single items or smaller orders, please visit our Amazon or Etsy store.
International customers are responsible for paying for all fees, including, but not limited to, VAT taxes and customs duties. If you are a business, please add your EORI number in the notes at checkout.
At this time, we are shipping all UK orders by USPS. Priority Mail packages have been arriving in 6-10 business days. First Class is still experiencing longer shipping times, 15 - 45 days.
Regular Ordering Hours:
Monday through Friday
10 am to 3 pm Mountain Standard Time.
We are closed on all Holidays and close at noon on Eve's.
Summertime (June through August) Ordering Hours:
Monday through Thursday
10 am to 3 pm Mountain Standard Time.
Skin Perfection Natural and Organic Skin Care
2208 E Summersweet Drive #170811
Boise, Idaho 83717
2260 S Cole Rd Suite 110,
Boise, ID 83709
1043 E Park Blvd #101
Boise, ID 83712
Please check our FAQ page BEFORE contacting us. Our FAQ page will answer most questions quickly. If you have a question about a specific product, please follow the instructions below.
To help serve our customs better, you can now go to each product page and ask your question! Your question may have already been asked and answered. If not, type in your question and one of our staff will answer your question asap.
For DIY formulating questions, adding serum boosters, and all other questions about making your own skincare, please follow the same procedure. This is the fastest way to contact us.
Our response time is typically under 24 hours to respond.
Product Q&A is only visible on a desktop. If you are using a smartphone, please access the website on a desktop or click view full site at the bottom of the mobile page.
Please note that we are unable to provide any advice on medical conditions. If you have a question about a medical condition, please consult your dermatologist or primary care physician.
Need help with your skincare routine?
If you would like assistance in located the perfect product for you, please visit our FAQ pages or take our quiz to find products that will work for your skin type. Or if you would like to talk to a skincare specialist, please email us at firstname.lastname@example.org.
Include your name, skin type, any specific skincare concerns you may have, and what your skincare goals are. A specialist will respond within 24 hours.
For Phone Orders:
For expedited service, place your order online and pay by phone! Just put your order in the cart, go through the simple one-page checkout, and then click the phone order. No payment is necessary at the time your order is placed.
One of our customer service representatives will call you within 24 hours to finish the order over the phone. An email confirmation will be sent to you as soon as your order is shipped along with your tracking number.
For Mail Orders:
Just place your order online, send in your payment, and we will mail out your order within 24 hours of receipt. Start by placing your order in the cart, go through the simple one-page checkout, and then click mail order. Follow the instructions by mailing the payment to us.
As soon as your payment is received, you will receive an email confirmation plus tracking information.
For Customer Service:
To speak to a live person, you can call 208-995-4130. Because of the personalized support that we offer our customers and high call volumes, wait times can reach 45-60 minutes. If you receive a recording, please leave a message and a representative will call you in the order received.