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How to Contact Skin Perfection
Our online store is open 24/7.
NEW! Coming in August and September 2025
Get your questions answered instantly!
We’re excited to announce our new 24/7 live chat and product page Q&A widget, designed to instantly answer your questions and offer expert guidance. Whether you're looking for skincare routine recommendations or need help formulating your own DIY products, our trained skincare specialist is here to assist you in real time.
To streamline support and provide faster service, we will now be offering assistance exclusively through this live online system, replacing phone and email support.
From July 15th, we will start implementing our new system with full launch September 1st.
PLEASE NOTE THAT LIVE CHAT WILL ONLY BE OFFERED AFTER JULY 15th
Contact Us Via Live Chat
We are working on getting live chat available to answer your questions quickly. For questions related to products, please contact us directly via the Q&A on the product page. A skincare specialist will respond as soon as possible.
Product Questions
Please use our Q&A and ask questions directly on the individual product page.
Our New Website
We hope you like our new website. Our designers and development team have worked diligently to provide easy navigation, enabling you to quickly locate the right product for your specific skincare needs.
New Filter Menu
It will provide better navigation with our filter menu. This menu allows you to browse through all our products and find what you need quickly. You can search by product, its function, or your specific skin concern.
We have improved our navigation and the location of key information, so you can find what you need faster.
Go Beyond the Green Score
We have included the EWG Skin Deep Rating on all ingredient lists. Simply click 'Ingredients' on the product page, and you will see a list of ingredients along with their ratings.
Plus, many other new features.
We welcome your feedback on the improvements.
New! More options for shipping at checkout. Choose UPS or USPS. Getting packages shipped to our customers fast is our priority! Our orders are processed fast.
Most orders are shipped within 1-2 business days, with many being shipped the same business day (when placed before 8 am MST). We are unable to make changes or cancel orders.
Shipping time is based on the shipping method you select at checkout. Priority Mail is 2-3 business days, plus the time it takes to leave our shipping center.
Get it even faster with overnight options. Express is 1-2 business days, depending on location, plus handling time.
UPS ground takes 2-5 days, depending on location, plus handling time.
UPS offers faster options. However, they generally do not ship on Saturday.
Emails will be your receipt! Please keep your email as your receipt for your order. You will receive a packing slip with your order; however, we will no longer include order receipts in packages to help conserve paper and reduce environmental impact.
Account Help
If you haven't heard, we've switched to a new platform. If you are unable to log into your account, please email us with your name. We will send you the account invite that will allow you to activate your user account and log in.
You will automatically be entered into our reward points program. Any existing points have been brought over. If you have not received this email or need a new one sent, email us.
Reward Points will be automatically credited to your account upon activation. To redeem, click the Rewards icon located at the bottom left of your screen. You can click on "redeem" to receive your reward!
Thank you for being so supportive!
The Skin Perfection Team
EUROPEAN UNION CUSTOMERS - PLEASE READ
Due to the new VAT Tax Regulations, we are now shipping all international orders through DHL. Duties and taxes must be prepaid at checkout. This process decreases the time spent in customs.
Please visit our Amazon or eBay stores if you need a different shipping method.
International customers are responsible for paying for all fees, including, but not limited to, VAT taxes and customs duties. If you are a business, please add your EORI number in the notes at checkout.
Hours:
Monday through Thursday
9:00 a.m. to 5:00 p.m. Mountain Standard Time.
We are closed on all Holidays and close at noon on Eves.
Mailing Address
Skin Perfection Natural and Organic Skin Care
1043 E Park Blvd #100
Boise, ID 83712
208-995-4130
Shipping Center
224 Carnation
Nampa, ID 83687
Questions?
Please check our FAQ page before contacting us. Our FAQ page will answer most questions quickly. If you have a question about a specific product, please follow the instructions below.
Product Questions?
To better serve our customers, you can now visit each product page and ask your question. Your question may have already been asked and answered. If not, type in your question and one of our staff members will answer it as soon as possible.
For DIY formulating questions, adding serum boosters, and all other questions about making your own skincare, please follow the same procedure. This is the fastest way to contact us.
Our response time is typically under 24 hours.
Product Q&A is only visible on a desktop. If you are using a smartphone, please access the website on a desktop or click View Full Site at the bottom of the mobile page.
Please note that we are unable to provide medical advice. If you have a question about a medical condition, please consult your dermatologist or primary care physician.
Need Help with your Skincare Routine?
If you need assistance in finding the perfect product for your needs, please visit our FAQ pages or take our quiz to discover products that suit your skin type. Alternatively, if you would like to speak with a skincare specialist, please use our Live Chat located in the bottom right-hand corner of the website.
For Mail Orders:
Place your order online, submit your payment, and we will ship your order within 24 hours of receipt. Start by placing your order in the cart, go through the simple one-page checkout, and then click mail order. Follow the instructions by mailing the payment to us.
As soon as your payment is received, you will receive an email confirmation plus tracking information.
For Customer Service:
We currently offer live chat with skincare specialists on our website, available 24/7. If you need to contact our office for a different matter, please call 208-995-4130.