Summer Hours! Please remember our new hours for summer, closing at 3 PM MST Monday through Thursday.
New! Getting packages shipped to our customers fast is our priority! Our orders are processed every 15 minutes during business hours. We are unable to make changes or cancel orders. Shipping time based on the time you choose at checkout. Priority Mail is 2-3 business days. Get it even faster with overnight options.
In the coming days, you will see new packaging. Our kraft mailers are now made of 100% recyclable materials.
New! Emails will be your packaging slips! Please keep your email as your order receipt. We will no longer be adding packing slips to orders to save paper.
On Friday, March 26th you will receive an email to activate your user account. Your reward points have been brought over and you will get a $5 coupon for activating your account. If you have not received this email or need a new one sent, email us.
The Reward Points will automatically be placed in your account upon activation. In order to redeem, click on the Rewards Icon on the bottom left of your screen. You will be able to click on "redeem" and get your reward!
Thank you for your support!
EUROPEAN UNION CUSTOMERS - PLEASE READ!
Due to new VAT Tax Regulations, please be advised that we can only accept orders that are for more than $185USD (£135.00) as we wait for our VAT registration to be approved. Customers are responsible for paying for all fees, including, but not limited to, VAT taxes and customs duties. If you are a business, please add your EORI number in the notes at checkout. At this time, we are shipping all UK orders by DHL. Packages have been arriving in 3-7 business days.
Regular Ordering Hours:
Monday through Friday
10 am to 3 pm Mountain Standard Time.
We are closed on all Holidays and close at noon on Eve's.
Summertime (June through August) Ordering Hours:
Monday through Thursday
10 am to 3 pm Mountain Standard Time.
Skin Perfection Natural and Organic Skin Care
2208 E Summersweet Drive #170811
Boise, Idaho 83717
9605 S Eisenman
Boise, ID 83716
1043 E Park Blvd #101
Boise, ID 83712
Please check our FAQ page BEFORE contacting us. Our FAQ page will answer most questions quickly. If you have a question about a specific product, please follow the instructions below.
To help serve our customs better, you can now go to each product page and ask your question! Your question may have already been asked and answered. If not, type in your question and one of our staff will answer your question asap. For DIY formulating questions, adding serum boosters, and all other questions about making your own skincare, please follow the same procedure. This is the fastest way to contact us. Our response time is typically under an hour to respond.
Please note that we are unable to provide any advice on medical conditions. If you have a question about a medical condition, please consult your dermatologist or primary care physician.
Need help with your skincare routine?
If you would like assistance in located the perfect product for you, please visit our FAQ pages or take our quiz to find products that will work for your skin type. Or if you would like to talk to a skincare specialist, please email us at firstname.lastname@example.org. Include your name, skin type, any specific skincare concerns you may have, and what your skincare goals are. A specialist will respond within 24 hours.
For Phone Orders:
For expedited service, place your order online and pay by phone! Just put your order in the cart, go through the simple one-page checkout, and then click the phone order. No payment is necessary at the time your order is placed. One of our customer service representatives will call you within 24 hours to finish the order over the phone. An email confirmation will be sent to you as soon as your order is shipped along with your tracking number.
For Mail Orders:
Just place your order online, send in your payment, and we will mail out your order within 24 hours of receipt. Start by placing your order in the cart, go through the simple one-page checkout, and then click mail order. Follow the instructions by mailing the payment to us. As soon as your payment is received, you will receive an email confirmation plus tracking information.
For Customer Service:
To speak to a live person, you can call 208-995-4130. Because of the personalized support that we offer our customers and high call volumes, wait times can reach 45-60 minutes. If you receive a recording, please leave a message and a representative will call you in the order received.