Same Day Shipping
For fast shipments, most orders are shipped within 1-2 business days. Many shipments are shipped within 24 hours—all other orders, including those from Saturday and Sunday, ship out the next business day. In addition, we offer worldwide shipping of online purchases.
If you need any assistance with your order, please send an email to email@example.com.
When your order is mailed, you will receive an email with your tracking number. Orders are shipped by USPS (United States Postal Service). Please track your order through the tracking email, your account, or at www.usps.com.Shipping Rates
The United States, including Alaska, Hawaii, and Puerto Rico.
Orders are a flat rate of $7.95 for USPS Priority Mail in 2 to 3 business days.
Need it faster?
We also offer Express Mail, and the cost will vary depending on order size. In addition, you can obtain a quote in the shopping cart before checkout. Just click on "get shipping quote" and put it in your state.
International shipping usually takes 6 to 14 business days for delivery using USPS Priority Mail. This estimate does not include time spent in customs. Customers are responsible for all duties, import fees, and taxes that may be associated with shipments.
The flat rate is $38.95 for up to 6 items.
For more than six items, the cost will vary.
The flat rate is $43.95 for up to 6 items.
For more than six items, the cost will vary.
Due to COVID-19, international shipping has had delays. We offer DHL shipping at checkout. We recommend using DHL on all international orders at this time. They are the only carrier that has had consistent international deliveries in a timely manner.
When you make a purchase online with Skin Perfection Natural and Organic Skin Care, you will automatically get an order confirmation via email. You will also receive an additional email with your order tracking number as soon as your order has shipped. If you have any questions about your order or tracking number, please contact us via email at firstname.lastname@example.org.Insurance
All packaged are insured at no cost to you, so you are guaranteed safe delivery.Damaged Items
If your item(s) arrive damaged, please notify us of the damage to your order within three days of receipt. Please send us an email at email@example.com, along with your order number in the subject line.
All packages are insured for loss or damage. We will gladly resend any damaged item reported within three business days at no cost to you. You must keep all packaging and damaged items for 30 days or until the claim is settled. Pictures are helpful but may or may not be necessary.Lost Items
If your item has not been received within the estimated delivery time, please contact us via email at firstname.lastname@example.org. Please use the order number as the subject line in your email and state the issue. We will try and locate the package and contact you as soon as possible. If we are unable to find your package, we will resend the order at no cost to you.
When we submit a claim to the insurance company, we may need to obtain additional information or have you sign the application. If the information is not endorsed or received, then we will be unable to process your request. We won't be able to resend the order or provide a refund.
For international orders, our insurance company requires us to wait for 30 - 45 days from the time of purchase before we can resend the order.Returns and Refunds
We accept exchanges for unopened and unused items for up to 30 days after the purchase was made. At this time, we are unable to offer refunds on used products due to health and safety concerns. All returns will be exchanged or given store credit in the form of an e-gift card.
Serum Boosters and Lotion Making Ingredients are final sale and may not be returned or exchanged.
We understand that sometimes, you do not know how a product will work with your skin type. We offer sample sizes (our travel size), so you can try the products before ordering a full size.
We highly recommend ordering a sample size before ordering a full size; this helps us to keep our prices lower. For items that have been unused and unopened (safety seals must not be intact), please contact us via email at email@example.com for an RMA number.
Please include this number written on the box or placed inside. Store credit will only be issued for the cost of the product. All return shipping costs will be the sole responsibility of the customer. If the return results from our error, we will send any replacement items at our expense.
1. Obtain an RMA number; please write the RMA number on the invoice.
2. Make a copy for your records.
3. Ship your items along with original packaging and invoice to:Skin Perfection Natural and Organic Skin Care
2208 E. Summersweet Drive #170811
Boise, ID 83717
Please allow 7 to 14 business days from acceptance for processing time and to credit your account.