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How to Contact Skin Perfection
Our online store is open 24/7. Our customer service team, led by our licensed esthetician Katherine Lucas, is happy to help with orders, routines, and DIY formulating questions.
Live Chat
AI Instant Answers, available 24/7
Look for the chat in the bottom right corner of your computer or phone screen.
Hours
Monday through Thursday
9:00 a.m. to 5:00 p.m. Mountain Time
Closed on all holidays and at noon on holiday eves
Questions?
Please check our FAQ page before contacting us. Our FAQ page will answer most questions quickly.
Get a free custom routine. Use our AI Skin Analyzer to get a free routine built around what your skin needs.
Live chat, 24/7. AI Instant Answers is our live chat. Look for it in the bottom right corner of your computer or phone screen.
Talk with our esthetician. For an in-depth phone call lasting longer than 15 minutes, or a customized routine for your skin, you can speak with Katherine Lucas, our esthetician licensed in Idaho and Montana, for $10. Your $10 comes back to you as a coupon to use on your next purchase.
Product Questions
Ask your question in AI Instant Answers, our live chat in the bottom right corner of your screen, for a reply right away. For DIY formulating questions, adding serum boosters, and making your own skincare, the same chat can help, or you can call or email our team.
We have included EWG's Skin Deep Rating for all ingredient lists. Click 'Ingredients' on the product page to see each ingredient with its rating.
Please note that we are unable to provide medical advice. If you have a question about a medical condition, please consult your dermatologist or primary care physician.
Shipping and Orders
Choose UPS or USPS at checkout. Most orders ship within 1-2 business days, with many shipping the same business day when placed before 8 a.m. Mountain Time. We can't make changes or cancel orders.
Shipping time is based on the method you select at checkout. Priority Mail is 2-3 business days, plus the time it takes to leave our shipping center. Express is 1-2 business days, depending on location, plus handling time. UPS Ground takes 2-5 days, depending on location, plus handling time. UPS offers faster options, but generally does not ship on Saturday.
Your order confirmation email is your receipt, so please keep it. You will receive a packing slip with your order, but we no longer include printed receipts in packages to conserve paper.
Account and Rewards
If you can't log into your account, email us your name, and we will send an account invite so you can activate your account and log in.
You are automatically entered into our reward points program, and points are credited to your account. To redeem, click the Rewards icon on the website.
European Union Customers
Due to VAT tax regulations, we ship all international orders through DHL. Duties and taxes must be prepaid at checkout, which reduces time in customs.
International customers are responsible for all fees, including, but not limited to, VAT taxes and customs duties. If you are a business, please add your EORI number in the notes at checkout.
Need a different shipping method? Please visit our Amazon or eBay stores.
Affiliate Program
Join our Affiliate Program and grow with us. As an affiliate partner, you earn a commission by sharing products your audience will love. Sign up, share your unique affiliate links, and earn on every sale generated through your referrals. Whether you are a blogger, influencer, or passionate customer, our program rewards your effort and enthusiasm.
We ask that affiliates have an active online presence, whether through a website, blog, or social media account, and a genuine interest in skincare and beauty. To apply, email help@naturalorganicskincare.com with your name, contact details, and a short introduction about your platform. Once approved, you will receive everything you need to get started, including tracking links, product images, and support.
Mailing Address
Office Location (by appointment only)
Skin Perfection Natural and Organic Skin Care
1043 E Park Blvd #100
Boise, ID 83712
Toll free: 1-855-FACE-360 (1-855-322-3360)
Shipping Center
553 N Kays Dr
Kaysville, UT 84037
Thank you for being so supportive.
Kari and the Skin Perfection Team